Results-driven professional with 19 years at Harley-Davidson Financial Services, growing from Rider Services through Underwriting and into Dealer Operations Support through commitment, adaptability, and a genuine drive to help dealers and teammates succeed.
Over the course of 19 years at Harley-Davidson Financial Services, I've grown from Rider Services through Underwriting and into Dealer Operations Support, a journey that reflects my commitment to continuous learning, adaptability, and a genuine drive to do the work well.
I'm known for leaning into challenges rather than around them. When a problem surfaces, whether it's a dealer system issue, a process gap, or a team member who needs support, I take ownership and work collaboratively to find meaningful solutions that drive real results.
My partnerships with FICs and dealers have always been built on trust. I care about helping the people I work with succeed, and I show up every day committed to being a resource they can count on. That same investment extends to my teammates. I've consistently coached, mentored, and contributed to a team culture where people feel supported and empowered to grow.
Now, after nearly two decades in financial services, I'm ready to bring that same energy, experience, and approach to a new chapter, ideally within the automotive industry where dealer relationships are at the center of everything.
"Your journey from Rider Services to Underwriting and now in Dealer Operations Support is a true testament to your commitment, adaptability, and continuous drive to learn and excel. Your proactive approach to problem-solving consistently sets you apart. You don't just identify challenges, you lean in, take ownership, and work collaboratively to find meaningful solutions. Your partnership with your FICs and dealers reflects your genuine commitment to helping them succeed and be their best each day."
Support Harley-Davidson dealer systems across North America, serving as a subject matter expert for system support, training, and adoption while partnering with dealers, vendors, and internal teams.
Managed high-complexity consumer credit decisions for Harley-Davidson dealers, balancing risk management, relationship building, and regulatory compliance while serving as a trusted resource for dealers and internal teams.
Provided customer support and account management for Harley-Davidson riders, ensuring accurate transactions, issue resolution, and high service standards while supporting team development.
A selection of recommendations from colleagues and clients on LinkedIn.
"Ronnie is an exceptional Dealer Operations Analyst/Specialist who consistently delivers for both our dealers and our internal teams. Across the Harley-Davidson Financial Services network, he has built a reputation as someone people can rely on when it matters most. He works seamlessly with dealerships, understands their needs, and communicates in a way that builds trust and drives results. Internally, he is just as strong, collaborating effectively and stepping in wherever needed."
"I spent many years working directly with Ronnie both as a Credit Analyst and on the Dealer Operations Support team. He's always been the most willing and helpful person to work with no matter the situation. Working with him as a partner franchise dealer has always been extremely easy for the simple fact that he's always willing to help you solve a problem no matter how big or small. If he doesn't know the answer, he makes a point of figuring it out with you. In all the years of working with Ronnie, I've never seen him have a bad day. Looking forward to many more years to come!"
"Having a personal touch makes all the difference and when you're working with Ronnie you know he cares about each and every opportunity we brought him. Many, many times Ronnie worked with us through difficult situations for hours at times to help find a resolution that fit the customers and the dealerships. He was always pleasant and easy to work with."
View Ronnie's full profile on LinkedIn
View LinkedIn profileI'm currently exploring new roles in automotive dealer operations, captive finance dealer support, and related fields across the Greater Houston area and open to remote opportunities.